The following questions are optionally available to every reviewer to answer made available once a reviewer has submitted their initial review, or by returning to the TrustRadius web site, signing in, and choosing to update their published review.
These questions may be added to the standard review questionnaire as a way of customizing the reviewer experience for a specific product.
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Section | Topic | Question |
Product Usage | Number of users | How many people in your organization use the product? What business functions do they represent? |
Ongoing support requirement | How many people do you have in-house to support the product on an on-going basis? Describe the types of people or skills required to support the product. | |
Business processes | What are the 3-5 most important use cases for this product in your organization? | |
Innovative uses | What are some unexpected or innovative ways that your organization has been able to use this product? | |
Future uses | What are some additional ways that your organization might be able to use this product in the future? | |
Likelihood to renew rating | On a scale of 1-10, how likely are you to renew your use of this product? | |
Product Selection | Previous software package | Did this product replace another product in your organization? What products did you replace and why did you want to replace them? |
Decision factors | Which factors were most important in your decision to purchase this product? Can you elaborate on the single most important factor in your decision? | |
Recommendations | If you had to do it again, how might you change your evaluation and selection process? | |
Implementation | Type of implementation | How did your organization implement this product? If you used a professional services company, what company performed the implementation? |
Phased implementation | Was the implementation broken up into phases? Describe the phases of the implementation. | |
Change management | Was organizational change management a big part of the implementation? What lessons regarding change management did you take away from implementing this product? | |
Implementation issues | What were the most significant issues encountered during implementation? | |
Implementation rating | On a scale of 1-10, how satisfied were you with the implementation? Do you have any key insights regarding implementation of the product? | |
Training | Types of training | What kind of training did your organization get on the product? |
In-person training rating | On a scale of 1-10, how would you rate the in-person training? Why do you give it this rating? | |
Online training rating | On a scale of 1-10, how would you rate the online training? Why do you give it this rating? | |
No training | Was the product easy to learn without training? Would you recommend this approach to others? | |
Configuration | Configurability rating | On a scale of 1-10, how configurable is the product? Do you think that the product's configurability is too limited, too extensive or complex, or just right for this type of product? |
Configuration recommendations | Do you have specific recommendations or "best practices" for configuring this product? | |
Customized UI | Have you customized the user interface? If so, why and how easy was it to do? | |
Custom code | Have you added any custom code to this product? If so why and how easy was it to do? | |
Final thoughts | Any additional configuration or customization that you did for this product that you want to mention? | |
Support | Customer support (likert) | Please rate customer support for the product for each of these factors ... |
Premium support | If available, do you pay for premium support? Why or why not? | |
Support rating | On a scale of 1-10, how would you rate the overall support for this product? Why do you give it this rating? | |
Bug reports | Have you ever reported a bug with this product? If so, was it resolved to your satisfaction and in a timely fashion? | |
Great support | Can you describe a time when the vendor provided you with exceptional support for this product? | |
Usability | System usability scale (likert) | Please rate the product for each of the factors on the System Usability Scale … |
Easy functions | What functions are particularly easy or elegant to perform using this product? | |
Difficult functions | What functions are particularly difficult or cumbersome to perform using this product? | |
Mobile UI | Does the product provide a mobile interface? How well does the mobile interface work? | |
Usability rating | On a scale of 1-10, how would you rate the product's overall usability? Why do you give it this rating? | |
Reliability | Product scalability rating | On a scale of 1-10, how would you rate the product's overall scalability? Why do you give it this rating? |
Availability rating | On a scale of 1-10 (10 being best), how would you rate this product's availability? In other words, is the product available when you need it? Availability issues might include things like application errors or unplanned outages. Why do you give it this rating? | |
Performance rating | On a scale of 1-10 (10 being best), how would you rate this product's performance? For example, do pages load quickly? Do reports complete in a reasonable time frame, given their complexity? If the product integrates with any other software or systems, does it tend to slow them down? Why do you give it this rating? | |
Integration | Systems integrated | What systems have you integrated or attempted to integrate with? What is the depth of integration and how difficult was it to achieve? |
Desired integrations | Are there systems that you would like to integrate with or plan to integrate with? To your knowledge, do the vendors support or plan to support this integration? | |
Integration technologies | Which of these integration technologies have you used with this product? Any others that we missed? | |
Ease of integration rating | On a scale of 1-10, how would you rate this product for ease of integration? Why do you give it this rating? | |
Integration advice | What advice do you have regarding integration with this product? | |
Vendor Relationship | Vendor pre-sale rating | On a scale of 1-10, how easy was the vendor to work with during the sales process? Why do you give them this rating? |
Vendor post-sale rating | On a scale of 1-10, how easy was the vendor to work with after the sale? Why do you give them this rating? | |
Negotiable terms | What were the principal terms that you were able to negotiate with the vendor? | |
Vendor advice | Do you have any tips or advice for more effectively dealing with the vendor? | |
Upgrading | New release experience | Have you been through the process of upgrading to a new release of this product? Did the new release go smoothly with minimal down time? Were there any unexpected impacts of the new release? |
Last upgrade benefits | What were the major benefits to your organization of the most recent upgrade? | |
Next upgrade benefits | What benefits are you expecting from the next upgrade? | |
Changed edition | Have you ever changed your edition (e.g from free to paid or professional to enterprise) of this product? Why did you choose to change editions? How did the change go? | |
Might change edition | Are you considering moving to a different edition of this product (e.g. from free to paid or from professional to enterprise)? Why are you considering the change? |