Keep management and ops team updated on what customers are saying about your product with bi-weekly digests of your best new reviews. Encourage them to engage with your customer voice program and promote the great things your users have to say.
Here’s how to set up a recurring bi-weekly update of positive reviews for leadership. Use the updates to encourage thought-leadership and awareness in the market by spreading user-validation.
To start any integration, navigate to the TrustRadius Zapier page
For your app, select “TrustRadius”
For your trigger, select “New Review”
Sign in to TrustRadius with your API key
API keys are located under "Integrations" within "settings" of the vendor portal
Select your event to happen on the trigger
For this example, we’ll select email
Select “Send Email”
Sign in to your email account
Add the Filter from Zapier Helper
Select a Greater Than Equation
For Reviews with a 8-10 Rating, Select Greater than 7
Add the Digest from Zapier Helper
Click on the little blue plus
Search Digest
Select Append Entry and Schedule Digest
Create your Digest Outline
Add a Headline- “This Week’s Feedback”
Create a body for the message with top-level information
Reviewer Name
Reviewer Company
Review Heading
Link to the Review to Read More
Add a scheduled frequency and time for delivery
Draft the Email Message
Create a recipient
Add a subject
Any additional messaging outside of the digest - Share on LinkedIn!
Test your Zap and Continue
After the Zap runs successfully, turn the workflow on to run