Below you will find answers to some frequently asked questions about the new TrustRadius vendor portal. Our team will continue to update and add to these over time to ensure you can find what you are looking for. 

How can I access the vendor portal?

Users can log into the vendor portal the following ways: 

  1. On, click on “For Vendors” in the header and click “Sign In To Vendor Portal” 
  2. Navigate directly to 

If you don't have an account and/or don't have access to your company's profile on TrustRadius, see the question "How do I claim my profile / get access to my company's profile on TrustRadius?".

Does it cost anything to use the TrustRadius vendor portal?
No! We encourage all B2B software vendors to claim their profile, keep their listings up to date with information buyers are looking for, and drive reviews for your products. 

How do I claim my profile / get access to my company's profile on TrustRadius?

Go to to claim a vendor profile. You will first need to create an account on TrustRadius (we recommend using your work email address). Next you will complete the Vendor Access Request form. Once submitted, the TrustRadius team will review your request to access your company's profile. If another member of your company already has access to your vendor profile, they can invite you to access the profile from the vendor portal.

My company doesn't work with TrustRadius - how can I learn more about what TrustRadius offers B2B software vendors? 

We'd love to chat with you - please submit a request here, and someone will be in touch with you soon!

How do I access all of the features in the legacy vendor portal (available prior to September 2022)?

The menu on the left side of the page contains direct links to all of the features in the "legacy" vendor portal. You can also leverage the persistent banner at the top of the page to switch to the legacy vendor portal. 

I have multiple products - how do I see my other products on the vendor portal Dashboard? 

You can switch products by clicking on the product name in the upper left corner of the Dashboard. This will open a popover where you can toggle or search for your other products listed on TrustRadius. The products will be divided by “Subscribed” and “Not Subscribed”. 

How can I understand what the metrics in the header of the Dashboard mean? 

In the header of the new vendor portal there are 4 metrics that vendors can see at a glance. By default the data shown will be for the last 30 days, with the option to toggle to the Last 60 and Last 90 days. If you hover on each metric a tooltip will appear that defines the metric. The 4 metrics you will see are: 

  • Reviews: Number of reviews published for your product. 
  • Page Views: Number of page views for your product listing. 
  • CTA Clicks: Number of CTA clicks on your product listing, linking buyers to your website. NOTE: The CTA feature is available only to TrustRadius customers. If your company is not a customer of TrustRadius you will see 0 CTA clicks. 
  • Intent Opportunities: Number of unique companies showing intent for your product. 

How do I change the competitors listed in the "Your Competition" section? 

On the right side of the screen you will find a section called "Your Competition" which displays the page views for your named competitors. The products listed here represent the named competitors that are currently set for your product. If you want to add or modify your named competitors, select the "Add New" CTA to edit your product listing. For more information on updating your competitors, see the article "Updating Competitors - Product Listing"

How can I submit feedback on the vendor portal or request a new feature?

Feedback is a gift! We would love to hear about what you love and what we can improve. Have an idea we should consider? Submit your feedback directly to the TrustRadius product team via this short form

Don't see the answer to your question? Please submit a support request and our team can help.